Exchange Policy

Animals Animals will accept the return or exchange of any Steiff item purchased from us within 15 days of receipt. The Steiff animal must have all of its tags attached (tush and hang tags), include any original Steiff box/bag, and be in the same condition as you received it in.

It is mandatory to complete and submit an Online Exchange Form.

Should you wish for your item to be returned versus exchanged (for equal or greater value), a 20% restocking fee is applicable. Unauthorized returns are also subject to the 20% restocking fee, or if applicable may be returned to you.

Please note that items may not be exactly as shown, our pictures serve as graphical representations only.

Shipping, gift wrapping, and administration fees are non-refundable. Reimbursement of taxes are the responsibility of the customer.

Our Online Returns Form may be found at:
www.buttoninear.com/exchanges.html

Should you require any clarification on our policy, please feel free to write to us at any time. Thank you!

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