Online Exchange Form
Animals Animals offers a 15 day exchange period for any Steiff animal purchased from us.
To facilitate your request, please complete the form below:
* required fields

Name *
eMail Address *
Receipt ID *
Customer ID *
Order ID *
Item(s) being returned* 1.
2.
3.
4.
I would like to make an Exchange.
1. Complete this form, and send us your return.
2. Complete an Order for your new item(s).
3. Upon receipt of your return, your replacement order will be reduced by the value of this return.
Reason for Return *
Comments

Should you wish to receive a refund for a returned item, rather than an exchange, a 20% restocking fee is applicable. For cash orders, an in-house credit will be applied towards your account. For credit card orders, a credit (80% of the purchase price) will be issued to the credit card the original charge was applied to. Please allow 2 billing cycles for the credit to appear on your statement.

Reminder: Shipping, gift wrapping, and administration fees are non-refundable. Reimbursement of taxes are the responsibility of the customer.

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Please visit our sister sites:
Bear St. and the Wide Wild World of GUND.
Kosen studio-haus, creations of distinction.